PointPay was specifically designed for insurance companies looking for a competitive advantage in accelerating claim settlements, simplifying workflows, and dramatically improving their customer service. Many of these companies already issue checks in the field manually and they recognize the opportunity to streamline their process.
Like all elegant technical solutions, PointPay removes whole steps in the conventional mobile payment process. The end result is greatly reduced transaction times—and increased accuracy and security. The PointPay workflow for adjusters in the field is shown below:
View the PointPay overview diagram below by clicking and holding your mouse on the orange slider at the bottom, and then moving it to the right. To view the diagram in a full-size, printable window, click here.
The insured (or his/her representative) reports the loss which is entered in the carrier’s claims management system.
The adjuster downloads this claim data directly into his estimating software.
The adjuster travels to the insured’s location to inspect the loss. He uses his estimating software or book to evaluate the extent of the loss and to determine the final settlement amount.
PointPay, running locally on the laptop, automatically imports this loss and estimating data for payment processing. No need for any re-entry of pertinent information. For those companies without estimating systems, the estimates can be manually entered right in PointPay.
The adjuster reviews the payment information in PointPay, then prints a check/draft for the insured or issues an electronic payment.
Back at his office, he reconnects to the network and automatically, PointPay transmits all the day’s payment activity back to the carrier’s host systems (PayPilot, claims, and others).
Real Benefits
Expect to see a marked improvement in your claim performance. Your adjusters, suddenly more productive, will be able to close out claims more quickly and handle a greater case load. Management will notice the reduction in errors and the availability of back office staff for other tasks. IT will appreciate the automated transfer of data from field adjusters to the home office. And, of course, your customers will appreciate the prompt payment and professional level of service.
You, no doubt, will appreciate PointPay’s impact on your bottom line.
